Training that Gives the Confidence for Business Expansion Pleasant Valley Care Case Study
When Kacey Akpoteni, Director / Registered Manager of home care provider Pleasant Valley Care, came across Relias at the Care Show in October 2019, she was first struck by its library of over 300 courses for care. “I just thought ‘wow’, because prior to that I didn’t know there was anything like that on the market.” A year later and Pleasant Valley Care has now implemented and begun to enjoy the benefits of the Relias Learning Management System.
A key benefit of introducing the Relias system is the confidence it gives the Pleasant Valley Care team to expand their home care business. In addition to managing online learning the Relias system will record face-to-face training, including external learning the team has undertaken, ensuring that everything is recorded in one place and removing the need for multiple processes and platforms to keep track of different forms of staff education and development.
“Now we’ve undergone this journey of systems improvement we have everything working seamlessly, so if we wanted to open another branch for example, or get new packages of care in another town, we’re not worried that it’s going to generate unmanageable paperwork. All we need to do is just add everything onto the platform we already have.”
“We’ll easily know what training we’ve offered, the names of the training certificates, how many people engaged, and all the other necessary stats. Previously these weren’t readily available for us, but the Relias system tells us in an instant. And when the CQC inspectors come in, or the commissioning teams make their monitoring visits, it’s impressive for them to see that we have this all under control.”
Click here to read the full Pleasant Valley Care case study.
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