NEC Birmingham |  09 - 10 October 2024

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12 May 2021

CareFree Management, the all-in-one software solution, helps Poppy’s Homecare Ltd achieve outstanding CQC ratings.

CareFree Management, the all-in-one software solution, helps Poppy’s Homecare Ltd achieve outstanding CQC ratings.
Case study: Poppy’s Homecare Ltd

The Problem 
Poppy’s Homecare Ltd was looking for an efficient and reliable rostering system to help build the business from scratch. When it came to choosing a company, CareFree was an obvious choice for Alistair Milton, Director, who just started the company. He was not only impressed with the functionalities of a simple rostering system, but the quality of service and the uptime CareFree offered.

Client Background
Poppy’s Homecare Ltd, provides a wide range of homecare services within the North Somerset area. They have become a leading light in domiciliary care and their reputation for delivering a high quality and caring service to a variety of clients has been recognised throughout the local area. 

CareFree’s Solution
CareFree offers an all-in-one cloud-based software solution, giving homecare providers an innovative range of products, they need to successfully manage a homecare business whilst reinforcing CQC compliance. CareFree is ISO 27001 accredited and certified to ensure all data we process is in line with all government policies including GDPR. We also have a 99.9% industry uptime to give our customers the reliability and best service they deserve. Our support team offer our customers market leading support which includes out of hours.

Poppy’s Homecare required a simple and reliable rostering system they could trust to manage the start of their business.

“Back in 2006 we started our company and chose CareFree as a provider as they were also a new business and we felt there was an opportunity to grow with them. We have always found the system easy to use and over the years have trained lots of staff to become competent users with no trouble.”
Alistair Milton, Director

The Benefits
By using the main tools within CareFree, we helped Poppy’s successfully manage the growth of their business. These features include rostering, finance, HR and the extensive range of reports which saves staff valuable time so they can deliver care to the highest level.

In 2017 & 2020, Poppy’s achieved an Outstanding rating from the CQC with the help of CareFree.

“We have been looked after the same as we have since the beginning. The CareFree system is a tried and tested formula. We would not ever be looking to change as it has everything we need.”

“CareFree provided us with easy access to all the reports the CQC Inspector wanted and client logs as evidence.”

Alistair Milton, Director

The Results
Poppy’s Homecare have also integrated, Road Runner, our real time Electronic Call Monitoring system. The app has a host of features including two-way communication between carers and your office, raises alerts to ensure calls are never missed and clients are safe within their homes. RoadRunner also provides data to use for KPI and Local Authority requirements.

“The Roadrunner App also saves a lot of time when changing rotas at the last minute and dramatically cuts down the paper we use.”

“I am very proud of CareFree as they have supported us throughout our journey and helped us grow from 18 carers in 2009 to 60 carers in 2021.” 

Alistair Milton, Director

Find out how CareFree can help you digitally transform your business and help achieve CQC compliance. Book a free demo at

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