21 Aug 2026
Nanum Mode - cross-provider carer cover for urgent and ad-hoc visits
Every home care provider has weeks where a visit genuinely cannot be covered from its own rota. The usual alternatives are an agency rate or a call the family does not want to receive.
Nanum Mode is built for exactly that gap, and it is built the way providers asked for it.
Your own team is searched first. Only when no internal option exists, and only if you have switched Nanum Mode on, does Nanum look across the network of other consenting providers, matching on proximity, continuity, and the skills and training the visit requires.
Identities stay private until approval. A provider reviewing options does not see the carer's name, their employer, or their precise location. Client details are not revealed to the carer until the request has been approved on both sides.
Both sides approve. You select from the options Nanum recommends. The carer's own provider reviews and approves before anything is confirmed. Nanum recommends; people decide.
Pay is protected. A carer's rate with their home provider is always protected. Nanum Mode is a capacity-sharing arrangement between providers, not a mechanism for competing on carer pay.
Nanum Mode is entirely optional and off by default. Providers who want Nanum purely for their own rostering, care records, eMAR, care planning and invoicing can use it without ever enabling cross-provider cover.
See it live on Stand M60, or at https://www.nanum.co.uk


