Michelle is the Clinical Governance Lead at Home Instead, supporting franchise offices across the UK with complex care, quality assurance, and clinical queries. A Queen’s Nurse and PhD researcher in ageing, her doctoral work explores the role of self-efficacy and emotional labour in retaining care professionals within domiciliary care. With a background in community health and service improvement, Michelle is passionate about person-centred practice, workforce wellbeing, and strengthening leadership in social care. She frequently contributes to national discussions on delegation, regulation, and innovation in home care, advocating for high standards, compassionate care, and recognition of the sector’s skilled workforce.