NEC Birmingham |  09 - 10 October 2024

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2023 Conference Programme

The 2023 Care Show Birmingham conference programme is here!

Check out the latest updates and all the exciting sessions by scrolling down the page to see more

Care Keynote
  1. The cavalry is not coming. While policy makers have attempted to reform our healthcare system, it’s still increasingly disjointed, too reactive and NHS-focused. We need to find solutions from within - and we, in social care, are now better positioned than ever before to create transformative and necessary change. The future of healthcare is community care - and there are four key areas care providers are bolstering to transform health. Join this electrifying Care Show kick off talk to understand the new emerging model of healthcare, how to get there and the ways it’s going to impact your social care business - and the lives of those you care for - for the better.
    Sponsored By
    The future of healthcare is community care
  2. Sponsored By
    Boost recruitment and retention by rethinking staff scheduling
  3. Join Nuno Almeida, Nourish Founder and CEO, for an interesting and informative panel discussion talking about one of the most topical issues in social care today; how do we drive quality care to impro ...
    Sponsored By
    How effective use of technology and data can lead to improvements in quality of care and the creation of new models of care
  4. Gain an understanding of the benefits and challenges of international recruitment in the current climate, ensuring there is an ethical and safe approach at all times Exploring innovative approaches in ...
  5. .
  6. In our presentation, "Putting People Back at the Heart of Care Management," we will explore the role of innovative social care management software that prioritises the needs and well-being of individuals. We will discuss how this intuitive software empowers service users to take control of their care journey and enhances person-centred care. Through this presentation, we aim to illuminate the transformative potential of technology in redefining social care, envisioning a future were compassion and efficiency drive care delivery. Join us as we showcase the remarkable capabilities of this solution and envision a future where social care revolves around the people it serves.
    Sponsored By
    Putting people back at the heart of care management – Systems that put the emphasis back on people
  7. Hear from some of the biggest companies in aviation, hospitality and technology, exploring transferable best practices that can be applied to the care sector. Discover cost-effective methods and resou ...
Homecare Theatre
  1. This session will explore the public perception of home care, why people think that way, and what can be done to change those views. It will explore topics such as the media, stereotypes, salary, career progression, staff turnover, vacancy rate and solutions to improve perception.
  2. International recruitment has huge potential to grow your business but it can be risky, costly and challenging. Hear from those who have been there and done it. Learn about a revolutionary new tech pl ...
    Sponsored By
    Grow your business with staff that stay: How to succeed with International Recruitment
  3. -How to set up an effective home care business -Care Leadership -Business systems and design
  4. .
  5. Recently Birdie commissioned a large-scale research report. This report asked the general population how they feel about ageing - with a number of questions around what their current sentiment is towa ...
  6. This session will discuss the impact of the Arts on Healthy Aging, focussing on Falls, mental health and social isolation. There will be a demonstration of Dance to Health with participants from a local programme which you will be able to join in with if you would like to.
    Sponsored By
    Dance to Health- the effective Falls Prevention Service with a difference
Business Theatre
  1. Listen to the leading healthcare, social media specialists to find out how your business could be effectively utilising social media for recruitment and client acquisition.
    Sponsored By
    Advanced Social Media for Recruitment & Customer Acquisition
  2. In the health and social care sector, understanding the different personality styles and their impact on the three major challenges - compliance, change, and conflict - is crucial for effective leadership and teamwork. Rita will provide insights into the most common personality styles found in the sector and how they influence these challenges, which she often refers to as the 3C's.
  3. Join Vikki Beckwith from Complete Care Advisory as she breaks down the new and upcoming CQC single assessment framework.
    Sponsored By
    Quality statements – the new inspection framework
  4. GMB Union members from the West Midlands Care Branch will be discussing the care staffing crisis and how through working with employers - we can build a robust care workforce. Natalie Grayson, the National Care Organiser for the GMB Union will be chairing the session.
  5. Welcome to this half hour session, where we will explore the parallels. Between one of the nation’s most trusted retailers, M&S, and the health and social care sector. Gillian, with over two decades of experience at M&S, will guide us on a journey from the world of retail to healthcare, revealing valuable insights and transformative strategies that can be applied to address pressing challenges in the health and social care industry. By the end of this session, you will leave with a deeper understanding of how the world of retail can inform and inspire positive changes in the health and social care sector. Let’s e,bark on this transformational journey together.
  6. Based on the principles outlined in "Social by Design: Create and Scale a Collaborative Company," this will help you identify key barriers to connection and collaboration in your organization. Gain in ...
  7. Documentary screening and Q&A with subject Ted Brown and filmmaker Julia Alcamo.   Ted has spent his life fighting for queer and black identities. But in 2019, his partner Noel was physically abused i ...
Technology Theatre
  1. Artificial Intelligence is a technology that is sweeping through both the consumer market and enterprise software. It has the potential to change the way in which we interact with software by making it more accessible, efficient, and intelligent. This session will explore AI, the use cases within Health and Social Care and then will outline the approach taken by emma AI for your social care organisation.
    Sponsored By
    Artificial Intelligence in Care
  2. Building stronger care businesses
    Sponsored By
    Building stronger care businesses
  3. Join Log my Care's CEO and Founder, Sam Hussain, along with social care experts from 'The Caring View,' in an insightful panel discussion on effectively adapting to the Care Quality Commission (CQC)'s ...
    Sponsored By
    Effectively adapting to CQC changes with Log my Care
  4. Join a lively panel debate led by Victoria to find our more about the benefits of social care technology and enhancing our human interactions with it.
  5. Sponsored By
    Building the Future of Care: Harnessing the Potential of Connected Care
  6. Unlock the potential of cost-effective care tech! Join our discussion to learn how selecting the right technology can maximise your Return on Investment (ROI), enhance care quality and improve retention. Don't miss this opportunity to start saving money with Smart Tech Choices.
  7.  Join the Reputation team as they return to The Care Show to discuss the latest trends when it comes to patient and resident feedback, including what matters most to patients and their families when l ...
    Sponsored By
    The Patient Experience: What Matters Most in 2023
Design, Build and Environments Theatre
  1. In a sector where funding is constantly under strain, we discuss how interiors can be used as a tool to successfully attract new and higher paying clients to your care home, resulting in a greater ret ...
  2. This interdisciplinary approach explores the intersection of environmental sustainability, healthcare, architecture, and social responsibility.
  3. Light has multiple ‘non-visual’ effects including directly improving alertness and cognitive function, reducing depression and improving sleep, and maintaining synchronisation of the circadian (24-hour) clock. These responses are mediated primarily by the photopigment melanopsin, located in the ganglion cell layer of the eye, and is different from the rods and cones we use to see. Melanopsin is most sensitive to short-wavelength (blue) light (peak ~480 nm). We and others have shown that enhancing exposure to blue-enriched white light can improve alertness and cognition and that minimizing blue light exposure before sleep increases sleepiness and promotes sleep onset. In care homes, these interventions have been shown to cause a slowing of cognitive decline and functional limitations, reduce depression, improve sleep and reduce agitation and anxiety. Together, these data provide strong evidence of the benefits of improved lighting on health and safety in patients in residential care.
  4. Learn about the WELL Building Standard and how its collaborative evidence-backed design approach is being used in over 44,000 locations, in over 100 countries and the impact building design can have o ...
  5. Uncover the role of environment in dementia care. Experts will guide you through creating spaces that empower and support individuals with dementia, covering sensory elements, spatial layouts, and innovative technologies. Join us to learn how design can positively impact their lives.
People, Workforce and Wellbeing Theatre
  1. This talk explores the crucial bridge-building around neurodiversity in social care, not for those we support but for those we employ. Drawing parallels with physical bridge construction, it delves into understanding neurodiversity, fostering inclusivity, and ensuring effective collaboration. Attendees will learn strategies for creating harmonious work environments and enhancing sectoral growth through diversity
  2. N/A
  3. Nice guidance NG28 advocates the individualisation of glycemic targets for frail older adults, and the implementation of continuous glucose monitoring for older adults who require assistance with their insulin usage. This presentation, by the author of the national guideline document, will evaluate the rationale behind the guidelines and how to achieve the best outcomes for our older patients living with diabetes
    Sponsored By
    Diabetes management in the Frail and Elderly and the importance of CGM
  4. How to encourage new entrants into the sector through workforce development
  5. In an ever-evolving work landscape, maintaining high morale and engagement among employees is critical for organisational success.
    Sponsored By
    Elevating Workplace Morale: Strategies for 2023 and Beyond
  6. An introduction to The Royal College of Nursing Independent Health and Social Care Programme. Meet the national lead, and some of the dedicated regional Lead Nurses, learn more about what the RCN can do for you as a member or employer in the social care sector. We will discuss our workstreams, UK wide strategy, and how the RCN can support you to overcome challenges in the sector.
  7. During this talk, Amanda will show why your laundry should become the beating heart of your care home and demonstrate why people are your most important laundry asset.
    Sponsored By
    Why people, not machines, are the most important part of your laundry
  8. Update on the VIVALDI Social care study
Care Managers Theatre
  1. Join us for an enlightening event that delves into the transformative power of Artificial Intelligence (AI) in the realm of social care. Experts will showcase AI's transformative role in health and so ...
  2. Outstanding Care starts with Clearlines
    Sponsored By
    Clearlines, mitigating risk and ensuring outstanding communication.
  3. Join us for a thought-provoking event, "Paper to Pixels," where we delve into the digital transformation of records. Explore the benefits, challenges, and impact of transitioning from paper to digital ...
  4. Join us for a sensitive exploration that delves into the physical, emotional, and societal aspects of maintaining fulfilling relationships as we age. Engage in discussions, gain insights, and foster a ...
  5. Uncover the potential scenarios and implications at our event, "What Would Social Care Strikes Look Like?" Explore the dynamics, consequences, and solutions of social care strikes through engaging dis ...
  6. Is it time your business becomes a licenced Home Office sponsor with the ability to hire skilled workers from a much wider talent pool? Or if you already have your licence, are you using it to its ful ...
    Sponsored By
    How easy is it to sponsor health and care workers from overseas?
  7. Discover the power of succession planning as a multifaceted strategy. Learn how a well-executed plan not only helps retention and prevents talent gaps but also grants you the freedom to take that long ...
  8. Neil Eastwood will be talking about the latest edition of his popular recruitment and retention guide and signing copies.
Retirement Living Stage
  1. A review of recent developments in planning policy, legislation and case law and how this is likely to impact on those bringing forward specialist retirement housing and the IRC market in particular.
  2. Overview of the evolution of seniors housing in the UK and new investment over the past 5 years.
  3. 16 Categories and 3 Outstanding Achievement Awards
  4. An exploration of what drives our audience’s wellbeing and how we can support and promote it in practice
  5. Our growing, ageing population, changing demands of retirement living and provision around suitable accommodation all highlight that the existing care home stock is not fit for purpose. We need to embrace change and address any perception of care. Melissa Magee will discuss the care industry and perception of care from the future resident viewpoint and also from the developers, highlighting the importance of design to encourage a move to supported living.


Learning Lounge
  1. NA
  2. SCNACs are an opportunity to shine a light on the people who use the services, to tell their stories, to celebrate the successes and together find the solutions to shared problems .
  3. As per Outstanding Society
  4. NA
  5. Speak to TOS
Care Keynote
  1. In our presentation, "Putting People Back at the Heart of Care Management," we will explore the role of innovative social care management software that prioritises the needs and well-being of individuals. We will discuss how this intuitive software empowers service users to take control of their care journey and enhances person-centred care. Through this presentation, we aim to illuminate the transformative potential of technology in redefining social care, envisioning a future were compassion and efficiency drive care delivery. Join us as we showcase the remarkable capabilities of this solution and envision a future where social care revolves around the people it serves.
  2. Sponsored By
    Enabling digital and dynamic care delivery
  3. What exists after care home management? There are lots of ideas So join this debate with this incredible care panel of those who have experience of making the transition into from care management to c ...
  4. Quality Statements! Evidence Categories! Online Portals! Aggregated Ratings Systems! Feedback Evidence Categories... There's a lot going on in the new CQC framework and it launches from November 2023 ...
  5. Panel discussion around the importance of taking time to review your money, and how organisations can support their employees to make the most of their money.
Homecare Theatre
  1. n/a
  2. CareRooms create brand new care and bed capacity by utilising existing spaces in the community. We build this creating a bespoke safeguarding platform that protects and onboards their Hosts, monitors their Guests recovery during the stay, controls the money flow and much more. This new respite space allows the community to support its local care system and promote independence in the individual who is recovering. This turns the lonely care dependent individuals into independent active members of their community.. how? By giving them a homely environment with companionship and guided to as healthy lifestyle for them as possible.
Business Theatre
  1. Session will focus on sharing the experiences from Social care providers on what inspires them?  It will also focus on difference social care is making to individuals in community.  Inform audience on ...
  2. Jonathan Cunningham never expected to be a care manager he was a solider and was more experienced in high intensity warfighting. In 2016 he suddenly was required to take over his mums failing care hom ...
Technology Theatre
  1. Learn how Wi-Fi can enhance existing technology solutions, drive sustainability, empower staff, connect residents and improve mental health
    Sponsored By
    Wi-Fi: The Key to Delivering Technology Enabled Care to your Organisation
  2. Recognising the need to reduce energy use from heating whilst improving comfort levels, here we learn how two cutting edge technologies meet the challenge and may be easily integrated into both existi ...
  3. Unlocking the true potential of digital social care calls for a fresh perspective on best practice methodologies.  In this session we’ll delve into how to use technology to improve care co-ordination ...
    Sponsored By
    Re-imagining best practice care with technology
  4. Provided by engagement Lead - Stephanie Nimmo
  5. In our technological age, we automatically assume a data footprint as part of our lives.  As digital adoption becomes increasingly mainstream in the health and social care sector,  digital software pr ...
    Sponsored By
    75 Years of the NHS; The gift of data - our modern legacy
  6. The post-pandemic environment is challenging for service providers. Budgets are tight, recruitment and retention are difficult, and training is expensive. Maintaining a clear focus on quality has neve ...
Design, Build and Environments Theatre
  1. Embrace an eco-friendly and budget-friendly approach to furnishing your care home.
  2. WGP Architects are designing a number of new care homes, which look to understand, the context within which they are designing. Not simply the physical context but endeavouring to understand the context of the appropriate care provision and how they arrive at designing the most suitable building for residents, operators’ and visitors’ needs. James Potter will discuss the practice's work and research and what can designers do to make that dementia-friendly place feel like home
  3. The push for net zero is a key strategic goal for all businesses, and facilities management has a central role in delivering on these goals. In this session will discover the meaning of ESG and showca ...
    Sponsored By
    Sustainable FM solutions - Your ESG journey to Net Zero
  4. Everyone is talking about ESG but is it just about the talking? With banks increasingly being asked to review lending policies to ensure an ESG focus what does this mean to the care sector?
People, Workforce and Wellbeing Theatre
  1. How can we all take responsibility for starting with humanity? It all starts with recognising where we are as a sector, and then driving forward together focusing on the people around us.
  2. Discover how focusing on improving one of your largest unknowns in care homes, night-time care, can boost your team's moral and residents' wellbeing.
  3. This panel discussion equips you with a deeper understanding of grief's challenges in the care sector and provides actionable strategies for compassionate and resilient care giving.
  4. Have you heard of a 'care supporter'? This is someone who supports a friend or relative while they draw on health or social care, such as attending a GP appointment or staying in residential care. In this panel discussion, we will give an overview current research into the right to a care supporter and a campaign to have this right enshrined in law. We will also share early insights from interviews with health and social care professionals about the practicalities of implementing this potential new right. This will be a practical session focused on the relevance of our research for care providers and staff, as well as people drawing on care and their families.
  5. The Eden Alternative was founded in 1991 in the USA by Dr Bill Thomas and Jude Meyer-Thomas.  It is based on the core belief that ageing should be a continued stage of development and growth, rather t ...
    Sponsored By
    Eden - Probably the best culture change training in the world!
Care Managers Theatre
  1. Jonathan Cunningham will outline the background to one of the most well established online care groups. How is all began and the role this network group played during the pandemic. This is about raw l ...
  2. Join Alex Lampert, Head of Sales at Volopa, as he delves into the future of corporate spend management, unveiling how cutting-edge technology is reshaping corporate spending for care homes. Learn from ...
    Sponsored By
    How to digitise your business spending to optimise growth
  3. [New for a Care Show] This is a new and exciting LIVE innovation. Experienced consultants Jonathan, Lucy and Simon work on the audience LIVE to solve the problems and issues on real life care manager ...
  4. In partnership with National Care Forum
  5. This is an inspiration tale of care management how a small care home went digital. In this presentation the challenges and inspirational journey to become one of the most digital impressive care homes ...
Retirement Living Stage
  1. International recruitment has huge potential to grow your business but it can be hard to know where to start? Hear from those who have been there and done it.  Learn about a revolutionary new tech pla ...
    Sponsored By
    International Recruitment Explained: How to get started
  2. Maximising sales rates and filling up buildings at retirement living communities in the UK requires a multifaceted approach that combines effective sales and marketing strategies. Here are 10 key tactics to achieve this goal.


Learning Lounge
  1. You're Outstanding! Retention, Recruitment and Maximising Social Media Great panel session for some practical tips to support the delivery of outstanding recruitment and retention

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